Client Terms and Conditions

Client Terms and Conditions

This document must be read in conjunction with the Client GDPR policy, which contains important details about confidentiality and how your data/information will be handled

Therapist Details:

• Name: Andrew Golby

• Contact Number: 07368 424525

• Email: better-brain@outlook.com

General:

I aim to provide the very highest levels of service, respect and care at all times and always work in a collaborative and professional manner.  

It is important to understand that, whilst hypnosis is undoubtedly powerful, client commitment to the process is required.  Listening to the provided download, considering the contents of each session and being willing to make changes will inevitably form part of that commitment.

I am a member of the AfSFH and the NCH and adhere to their codes of conduct which are publicly available on their websites.

I am not medically trained so I am unable to diagnose medical conditions.  Neither should hypnotherapy replace mainstream treatment for any medical conditions.  If at any time a client is concerned about specific symptoms, their health in general, or whether they should undertake hypnotherapy sessions. In that case, they should consult with their GP or other appropriately qualified medical professional.

Session Duration:

Sessions should not last longer than 60 minutes, unless otherwise agreed, as it is likely another client will be waiting to start their session.

If you arrive late to your appointment, your session time will have to be reduced.  The full fee will still be required.

Session Payment:

Please check here for current fees.

Clients can pay by cash, card or bank transfer. Payments must be made no later than 24 hours before the appointment.

Session Cancellation Fees:

Two full working days' notice is required to cancel or rearrange an appointment without incurring a late cancellation fee. Block booking payments are non-refundable and you are committing to a regular time slot each week, if you fail to attend or give less than 48 hours' notice, the session will not be rescheduled.

Non- Attendance:

If you fail to attend without any notice then the missed session will have to be paid for in full before any further sessions can be booked.

Session Detail

To see lasting change, it is important to attend your sessions and to complete any goals that you set yourself to complete in between our sessions. Psychotherapy and Hypnotherapy are very effective, but results cannot be guaranteed. 

The average number of sessions needed is between 8-12, which is very much governed by the work put in between sessions.  Full engagement in the therapeutic process and listening to the provided relaxation recording are encouraged to speed up change and is part of the process. 

Hypnosis may be used during sessions and by making a booking with Better Brain Hypnotherapy you are consenting to these terms.